Maintaining my backpack?
For a waterproof nylon backpack with a polyester lining, maintenance requires specific precautions to preserve the waterproofness and durability of both materials. Here are detailed steps:
1. Cleaning
Cleaning the surface (nylon exterior) :
- Wipe off light dirt with a soft, damp cloth.
- For more stubborn stains, use a soft sponge with a mixture of warm water and mild soap. Rub gently, especially on areas coated with waterproofer.
- Never use hot water or harsh chemicals (bleach, solvents) as they can damage the waterproof layer and weaken the nylon.
Cleaning the interior (polyester lining) :
- Turn the bag inside out to the polyester lining.
- Clean with a damp sponge soaked in a mild solution (liquid soap or fabric shampoo).
- If the interior is very dirty, use a soft brush to remove any embedded dirt.
Important tip :
Do not immerse the bag in water to avoid damaging the waterproof properties and damaging the seams.
2. Drying
- Blot the bag with a dry cloth to remove excess water.
- Hang the bag in the open air, in the shade, to dry completely.
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absolutely avoid:
- Direct sunlight, which can degrade nylon fibers.
- Tumble dryers or radiators may damage the polyester lining and waterproof coating.
3. Protection and maintenance of waterproofing
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Periodic waterproofing :
- After several uses or cleanings, apply a waterproofing spray specific to nylon (often compatible with coated fabrics).
- Spray onto a clean, dry bag, keeping a distance of 20cm, and allow to dry completely before using.
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Checking sensitive areas :
- Seams and zippers can be weak points. Use seam sealant if necessary and make sure zippers work smoothly.
4. Maintenance of closures and fasteners
- Lightly lubricate zippers with a suitable product, especially after prolonged exposure to rain or humidity.
- Check buckles and fasteners for signs of wear.
5. Storage
- Store your bag in a dry, well-ventilated place, away from humidity.
- Do not fold the bag too tightly to avoid weakening the waterproof coating or deforming the bag.
Frequently Asked Questions
1. What types of backpacks do you offer?
We offer a wide range of backpacks to meet
- Urban and professional backpacks.
- Large capacity travel backpacks.
- Laptop backpacks.
- Multifunctional models for everyday or specialized use.
2. Are your bags water resistant?
Yes, most of our bags are made with water-resistant materials to protect your belongings in case of rain. Each specific product has its level of resistance in the description.
3. Do you ship internationally?
Currently we deliver to France and throughout Europe.
If you are outside of these areas, contact us to explore delivery options.
4. What are the delivery times?
Our delivery times vary depending on your location.
- France: 5 to 7 days.
- Europe: 5 to 12 working days.
5. Can I return a bag if I am not satisfied?
Of course, please contact us on the page, contact via our homepage.
6. How do I maintain my backpack?
Click the link below to learn more.
7. How can I contact you if I have a problem?
Our team is at your disposal for any questions or problems:
- By email: contact@fenchill.com
- Please contact us on the page, contact via our homepage.
8. Do you offer any warranties on your bags?
Yes, all our bags come with a 12-month warranty covering manufacturing defects. Please see warranty terms for exact coverage details.
The warranty does not apply to damage caused by normal wear and tear, misuse, or accidents.
To make a claim, please keep your proof of purchase and contact our customer service, who will guide you through the steps to follow.