FAQs
Frequently Asked Questions
1. What types of backpacks do you offer?
We offer a wide range of backpacks to meet
- Urban and professional backpacks.
- Large capacity travel backpacks.
- Laptop backpacks.
- Multifunctional models for everyday or specialized use.
2. Are your bags water resistant?
Yes, most of our bags are made with water-resistant materials to protect your belongings in case of rain. Each specific product has its level of resistance in the description.
3. Do you ship internationally?
Currently we deliver to France and throughout Europe.
If you are outside of these areas, contact us to explore delivery options.
4. What are the delivery times?
Our delivery times vary depending on your location.
- France: 5 to 7 days.
- Europe: 5 to 12 working days.
5. Can I return a bag if I am not satisfied?
Of course, please contact us on the page, contact via our homepage.
6. How do I maintain my backpack?
Click the link below to learn more.
7. How can I contact you if I have a problem?
Our team is at your disposal for any questions or problems:
- By email: contact@fenchill.com
- Please contact us on the page, contact via our homepage.
8. Do you offer any warranties on your bags?
Yes, all our bags come with a 12-month warranty covering manufacturing defects. Please see warranty terms for exact coverage details.
The warranty does not apply to damage caused by normal wear and tear, misuse, or accidents.
To make a claim, please keep your proof of purchase and contact our customer service, who will guide you through the steps to follow.